Effective Date: 13 June 2023
At New Hope Counselling, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and engage with our counselling services. This policy applies to all users of our website, whether you are a client, visitor, or potential client. By using our website and services, you consent to the practices described in this Privacy Policy.
1. Information Collection and Use
1.1 Personal Information: We may collect personal information from you when you voluntarily provide it to us. This includes information such as your name, email address, phone number, and any other details you choose to provide during the registration or contact process. We collect this information to facilitate communication, provide counselling services, and improve our services based on your needs.
1.2 Non-Personal Information: We may also collect non-personal information automatically when you visit our website. This may include your IP address, browser type, device information, operating system, and other technical details. This information is used for website analytics, improving our website's functionality, and enhancing your experience.
2. Information Sharing and Disclosure
2.1 Third-Party Service Providers: We may engage third-party service providers to assist us in operating our website and delivering counselling services. These service providers may have access to your personal information, but only to the extent necessary to perform their duties and obligations to us. We require all third-party service providers to comply with applicable privacy laws and use your personal information solely for the purposes we specify.
2.2 Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or government request. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
3. Security
We take reasonable steps to ensure the security of your personal information and protect it from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Cookies
Our website may use cookies or similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic, customize content, and improve functionality. You can control cookies through your browser settings and opt-out of certain types of cookies; however, this may affect your ability to use some features of our website.
5. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
6. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete that information from our records.
7. Your Rights
You have the right to access, update, correct, or delete your personal information that we hold. If you wish to exercise these rights or have any questions or concerns about our privacy practices, please contact us using the contact information provided at the end of this Privacy Policy.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy